WESTHILLDIRECT: TERMS OF BUSINESS
1. Definitions
In these terms and conditions:
“the Buyer” means the company, firm, body or person who buys the Goods.
“the Contract” means any contract to which these terms and conditions apply.
“the Goods” means the Goods which are the subject of the Contract.
“the Seller” means Westhilldirect which is a trading name of Westhill Business Services Ltd.
2. Placement of Orders
2.1 The order deadline for next day delivery is 4:00pm
2.2 Written confirmation of order cancellations must be provided by the Buyer prior to despatch of the Goods.
2.3 Any Goods ordered specifically for the Buyer (as a SPECIAL) cannot be cancelled.
3. Prices
3.1 All prices quoted or accepted are exclusive of Value Added Tax and the Contract price shall be such price plus VAT.
4. Payment
4.1 Unless otherwise agreed in writing by the Seller, payment for the Goods shall be made by the end of the month
following the month of invoice.
4.2 Cheques should be made payable to: Westhilldirect. If you wish to pay by BACS, please ask for details.
4.3 Any dishonoured cheques issued to the Seller will incur a minimum charge of £5.00 for each presentation.
4.4 If the Buyer fails to make any payment on the due date then, without any right or remedy available to the Seller, the
Seller shall be entitled to:
4.4.1 suspend any outstanding deliveries; and
4.4.2 cancel or suspend the Contract; and
4.4.3 charge the Buyer interest on the amounts unpaid at the rate of 8% per annum above the HSBC base rate from
the date of invoice to the date payment is received in full by the Seller.
5. Claims
5.1 DAMAGED GOODS - must be notified in writing. The delivery note should be signed for as damaged to enable a
valid claim to be made. Damaged goods and packing materials must be kept until the claim has been settled.
See 7. below.
5.2 SHORTAGES - must be notified to Westhill Business Services Ltd by the next working day at the latest on receipt of
a delivery.
5.3 INVOICE QUERIES - must be notified to Westhill Business Services Ltd within 10 working days of the invoice date.
6. Title to Goods
6.1 Risk in the Goods passes to the Buyer:
6.1.1 on delivery in the case of Goods delivered to the Buyer or Goods delivered directly to another location
specified by the Buyer; and
6.1.2 at the time of collection in the case of Goods collected from the Seller’s premises.
6.2 Title and ownership of the Goods remains vested with the Seller until the Seller has received payment in full for all
sums due for the Goods supplied to the Buyer.
6.3 If the Buyer fails to make any payment on the due date then, without any right or remedy available to the Seller, the
Seller shall be entitled to:
6.3.1 suspend any outstanding deliveries; and
6.3.2 to require the Buyer to part with possession of any Goods owned by the Seller; and
6.3.3 to enter without prior notice any premises where Goods owned by the Seller may be located and repossess
any Goods owned by the Seller.
7. Returns
7.1 All returns must be notified to the Seller in writing/by fax/by email and will only be accepted with a valid Returns
Number issued by the Seller.
7.2 GOODS ORDERED IN ERROR - may be returned within 5 working days of delivery, providing that the goods are in
re-saleable condition and in the correct and original packaging. Any Goods unfit for resale will be returned without
credit. Any Goods returned after 5 working days can only be returned if they are the Seller’s stocked products (which
are regular stocked products) and a 20% restocking fee (20% of the invoice value of the Goods) will be deducted
from the credit. Goods ordered specially for the Buyer (SPECIALS) cannot be returned.
7.3 FAULTY RETURNS - Faulty Goods may require prior authorisation from the manufacturer before the return and
credit can be agreed. In the case of inkjet/toner cartridges, please keep a sample printout showing the fault.
8. Liability
8.1 Under no circumstances whatsoever shall the Seller’s liability extend the value of the Buyer’s invoice.
